Get quick answers to our most frequently asked questions.
Gold Coast XP is a leading tour & travel company offering a wide range of tours and experiences on the beautiful continent of Africa. We provide curated tour packages and activities to help travellers make the most of their visit. We are also a platform that incorporates local businesses that provide activities, experiences and so much more for all our travellers.
We offer a diverse selection of tours and experiences catering to various interests. Our offerings include cultural experiences, adventure tours, wildlife encounters, scenic cruises, culinary experiences, adventures, water sports, and so much more.
Booking a tour with us is simple and convenient. You can visit our website and browse through our tour options, select the one you like, and proceed with the online booking process. You can also reach out to our customer support team for any assistance or queries you may have.
Yes, we offer tours and experiences suitable for all age groups. Whether you’re traveling with family, friends, or as a couple, our tours are designed to accommodate various preferences and activity levels. If a tour is not suitable for children, this will be clearly stated.
Yes, most of our tour packages include convenient round-trip transportation from major hotels and designated meeting points. The transportation details are clearly specified in each tour description.
Our cancellation and refund policy may vary depending on the specific tour or experience you’ve booked. Generally, we offer a full refund for cancellations made within a certain time frame before the tour or experience date. However, some tours may have specific cancellation restrictions, so it’s essential to review the terms and conditions during the booking process.
Yes, all our tours are led by knowledgeable and experienced guides who are familiar with the Gold Coast area. They provide valuable insights, interesting facts, and ensure your safety and enjoyment throughout the journey.
It is recommended to book your desired tour as early as possible, especially during peak travel seasons. This will help secure your spot and give us enough time to make necessary arrangements.
No, travel insurance is not included in our tour packages. We highly recommend obtaining comprehensive travel insurance to protect yourself against unforeseen events such as trip cancellations, medical emergencies, and loss of personal belongings during your travel.
Absolutely! We can accommodate large groups and corporate events. Whether it’s a family reunion, team-building retreat, or any other special occasion, our team can help you plan a memorable experience for your group. Please contact a member of our team to discuss your requirements.
Your safety is our top priority. All our tours and experiences strictly adhere to the highest safety standards. Our guides are trained in first aid and are well-versed in the safety protocols for each activity. Additionally, we ensure that all equipment is well-maintained and up to industry standards.
We understand that plans can change. If you need to make modifications to your booking, such as changing the tour date or the number of participants, please get in touch with our customer support team as soon as possible. While we will do our best to accommodate changes, it is subject to availability and the terms and conditions of the specific tour.
Remember, we’re here to make your Gold Coast adventure as enjoyable and seamless as possible. If you have any further questions or special requests, feel free to reach out to us anytime!
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